Provide customer support in English through online chat, ticketing systems, and other channels, answering user inquiries related to account, deposit, withdrawal, and trading issues;
Assist in troubleshooting and collecting user feedback, and promptly escalate technical or urgent issues to internal teams;
Deliver a friendly and professional customer service experience to enhance user satisfaction;
Support the localization and communication of official events and announcements;
Participate in shift rotations as required to ensure 24/7 service coverage.
任职要求
English and Chinese as a working language;
Familiar with basic concepts of cryptocurrency and blockchain, and able to quickly understand and resolve user issues;
Know about Future Tradings
Patient, detail-oriented, with strong communication and stress-handling skills;
Able to adapt to remote work and shift schedules.
远程
薪酬说明
1200 U 固定底薪+提成 /月
联系方式
TG: @AriaWanax
telegram:@AriaWanax
wechat:Aurora_Wanax
项目叙述
## 岗位要求、职责 Responsibilities: - Provide customer support in English through online chat, ticketing systems, and other channels, answering user inquiries related to account, deposit, withdrawal, and trading issues; - Assist in troubleshooting and collecting user feedback, and promptly escalate technical or urgent issues to internal teams; - Deliver a friendly and professional customer service experience to enhance user satisfaction; - Support the localization and communication of official events and announcements; - Participate in shift rotations as required to ensure 24/7 service coverage.
Requirements - English and Chinese as a working language; - Familiar with basic concepts of cryptocurrency and blockchain, and able to quickly understand and resolve user issues; - Know about Future Tradings - Patient, detail-oriented, with strong communication and stress-handling skills; - Able to adapt to remote work and shift schedules. ## 工作环境 远程